I did finally get through to Dell's credit department, where i had the chance to talk with a woman who told me her name was Betty (or something like that). Isn't it surprising how so many women in India are named Betty and JoAnne nowadays? Anyway, I tried to give her my info so that I could get the financing, but there was a problem. You see, they managed to spell my name without using any of the letters that I like to use when I spell my name. She assured me that she corrected the name issue and, finally, my order was complete.
Before hanging up, I confirmed with Betty, that my new computer 
would arrive around Tuesday or Wednesday. "No," she protested, "that would not be the case." It seems Dell didn't have enough parts to complete my order expeditiously, and so I would have to wait an additional week to receive my computer. Surprisingly, this information was not available, (less than an hour ago) to the salesman who assured me it would arrive no later than Wednesday. My only consolation, from the patronizing and overly apologetic Betty, was that I had paid for expedited shipping. Without that, I was told, my order could take over two weeks.
Now, I don't know about you, but without a computer, I'm unemployed. Virtually all of my work is conducted using the telephone in concert with e-mail. No, I couldn't wait a week and half to get back to work. The issue either had to be resolved or the order needed to be canceled. I dialed back into the toll free system, but once again, my reason for calling - broken promises on the shipment date - were not covered by any of the system options. I did all I could to get in touch with anyone who could help, but this kind of issue didn't seem to have a home and so I was transferred, disconnected, transferred and disconnected over and over again - to the point where I simply gave up and decided to tackle the issue in the morning.
Jocelyn, can you cancel the order? I just bought a new HP from Circuit City and they sent out a technician to install it. I bought locally and paid $140 for two years home service on this entite system. It's great and has two monitors.
Posted by: Anonymous | July 3, 2006 8:13 PM | Permalink to Comment