An expose of bad businesses and their unethical practices

An Arizona company representative was tasked with writing a refund check to a woman whose complaint had been through the Better Business Bureau mill and had finally been resolved. Rather than playing it clean, the employee wrote the word “bitch” in tiny, tiny letters on the check, according to a story on AzBiz.com.

As the author of the story says, this moment of “pique” will almost certainly cost the company dearly. The woman is apparently toting the check around town, explaining the situation and showing the check to everyone that she knows and some people that she doesn’t. This constitutes a word-of-mouth disaster for the business and could have been so easily avoided.

There was nothing to be gained by the company or its representative in belittling  the woman who made the claim against it. They had, after all, agreed to issue the refund with the help of the Better Business Bureau. The only possible outcome of such an error in judgment is a loss of business. Business done in this manner is Bad Business, indeed.